Terms of service

Terms of Service

These Terms of Service govern your use of the SimplyGlaze online store and your purchase of products from SimplyGlaze.

By using our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.

1. About SimplyGlaze

SimplyGlaze operates an online store through which we sell sneaker-care products and related products.

Our website is operated from South Africa and these terms are intended to apply to purchases made through our online store.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate and up to date.

Product images are provided for illustrative purposes and colours or appearance may vary slightly depending on your device or screen.

We reserve the right to correct errors, update product information and make reasonable changes to products or pricing where necessary.

3. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is subject to product availability and successful payment.

We reserve the right to cancel or decline an order where there is a genuine pricing error, insufficient stock, suspected fraudulent activity or another legitimate reason. If payment has already been received and we cannot fulfil the order, we will arrange an appropriate refund in accordance with applicable law.

4. Prices and Payment

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

The price payable is the price displayed at the time the order is placed, subject to any obvious pricing error.

Payment must be successfully completed before an order can be processed.

5. Delivery

We will process and deliver orders according to the delivery information displayed at checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays or other unforeseen events.

You are responsible for providing accurate delivery and contact information when placing your order.

6. Returns, Refunds and Defective Products

Our Return & Refund Policy explains our procedures for returns, refunds and products that arrive damaged, defective or incorrect.

Nothing in these Terms of Service limits or excludes any rights you may have under applicable South African consumer protection legislation.

7. Use of Our Website

You agree to use our website lawfully and responsibly.

You must not:

- Use the website for fraudulent or unlawful purposes.
- Attempt to gain unauthorised access to our website or systems.
- Interfere with the operation or security of the website.
- Copy, reproduce or misuse our website content without permission.

8. Intellectual Property

The SimplyGlaze name, logos, branding, photographs, graphics, written content and other materials displayed on this website are owned by or licensed to SimplyGlaze unless otherwise stated.

You may not reproduce, modify, distribute or commercially use our intellectual property without prior written permission.

9. Website Availability

We aim to keep our website available and operating reliably, but we do not guarantee that the website will always be uninterrupted, error-free or available.

We may temporarily suspend or modify the website for maintenance, updates, security or other legitimate business reasons.

10. Limitation of Liability

To the extent permitted by applicable law, SimplyGlaze will not be responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms of Service excludes or limits liability or consumer rights that cannot lawfully be excluded or limited under South African law.

11. Privacy

Information submitted through our website is handled in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version published on our website will apply to future use of the website and future orders.

13. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the rights and remedies available to consumers under that law.

14. Contact

If you have questions about these Terms of Service, your order or our products, please contact SimplyGlaze using the contact details provided on our website.