Shipping policy
Shipping Policy
At SimplyGlaze, we aim to process and deliver your order as smoothly as possible.
1. Order Processing
Orders are processed after successful payment has been received.
Orders are normally processed during our business hours. Processing times may be affected by weekends, public holidays, stock availability or circumstances outside our reasonable control.
2. Delivery
We deliver to addresses within South Africa using our available delivery partners.
Available delivery options and applicable delivery charges will be displayed at checkout before you complete your purchase.
Estimated delivery times may vary depending on your location, courier availability and other circumstances.
3. Delivery Information
Please make sure that your delivery address, contact number and email address are correct when placing your order.
SimplyGlaze cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.
4. Courier Delays
Once an order has been handed to the courier, delivery is subject to the courier's operating schedules.
Delays may occur due to weather, public holidays, high-volume periods, incorrect address information or other circumstances outside our reasonable control.
5. Damaged or Incorrect Deliveries
If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery.
Please provide your order number and clear photographs of the package and product so that we can investigate and assist you.
6. Delivery Address
Please ensure someone is available to receive the delivery where required.
If a delivery cannot be completed because of incorrect address information or other circumstances caused by the customer, additional delivery charges may apply.
7. Contact
If you have any questions about your delivery or order, please contact SimplyGlaze using the contact details provided on our website.
This Shipping Policy is subject to applicable South African consumer protection legislation.