Refund policy

 

Return & Refund Policy

At SimplyGlaze, we want you to be happy with your purchase. If you have an issue with your order, please contact us as soon as possible so we can assist you.

Change-of-mind returns

You may request a return within 14 days of receiving your order, provided that:

  • The product is unused and unopened.

  • The product is in its original condition and packaging.

  • The product has not been altered, damaged or contaminated.

  • Proof of purchase is provided.

Once the returned product has been received and inspected, we will confirm whether the return is approved.

Customers are responsible for the reasonable cost of returning an item where the return is due to a change of mind.

Damaged, defective or incorrect products

If your order arrives damaged, defective or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs showing the issue. We will assess the problem and, where appropriate, arrange a replacement, repair or refund.

Where SimplyGlaze is responsible for the error or the product is defective, we will cover the reasonable costs associated with resolving the issue.

Products that have been opened or used

Because SimplyGlaze Sneaker Cleaner is a cleaning product, we generally cannot accept change-of-mind returns for products that have been opened or used.

This does not affect any rights you may have under applicable South African consumer law.

Refunds

Approved refunds will generally be processed to the original payment method used for the purchase.

Please allow the applicable payment provider or bank's processing time for the refund to reflect in your account.

How to request a return

To request a return or report a problem with your order, please contact us with:

  • Your full name

  • Order number

  • Reason for the return

  • Photographs, where applicable

Please do not send products back before receiving return instructions from SimplyGlaze.

Contact

For return or refund enquiries, please contact SimplyGlaze through the contact details provided on our website.

This policy is subject to applicable South African consumer protection legislation. Where applicable, your statutory consumer rights will take precedence over this policy.